Privacy policy.
A plain-English explanation of what personal information Spray Yard Ltd collects, why, and the choices and rights you have.
Who we are
This policy explains how Spray Yard Ltd (“Spray Yard”, “we”, “us”) collects and uses personal information. We’re a company registered in England and Wales (company no. 13876296) and we are the data controller for the personal information described here.
Our workshop is at Unit 1 Ferny Grove Farm Barns, Overflow Car Park, Hawthorne Lane, Bracknell, Berkshire RG42 6HN. You can contact us about this policy or your information at sales@spray-yard.co.uk or on 07999 478738.
What we collect
We only collect what we need to deal with your enquiry and your job:
- Contact details: your name, email address, phone number and, if you need collection or delivery, your address or postcode.
- Enquiry details: what you’d like finishing, your message, and any photos, drawings or specifications you send us.
- Job and payment records: quotes, orders, invoices and payment details if you become a customer.
- Messages: emails, WhatsApp messages, Instagram messages and notes of phone calls with us.
We don’t ask for any sensitive (“special category”) information, and our services aren’t aimed at children.
How we get it
You give it to us when you fill in our quote form, email us, call us, message us on WhatsApp or Instagram, or drop items off at the workshop. At the moment our quote form opens your own email app with your enquiry filled in, so it reaches us as a normal email.
How we use it and why
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we need a lawful basis for using your information. We use it:
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and prepare a quote | Taking steps at your request before a contract, or our legitimate interest in responding to enquiries |
| Carry out the work, arrange collection and delivery, and invoice you | Performing our contract with you |
| Keep accounting and tax records | Legal obligation |
| Keep a record of past jobs so we can help with repeat work, colour matches or questions later | Our legitimate interests |
We don’t send marketing emails, we don’t sell your information, and we don’t use it for automated decision-making or profiling.
We may photograph finished work for our portfolio and social media. We won’t include your name, address or anything that identifies you without asking first.
Who we share it with
We only share your information when we need to, with:
- service providers who help us run the business, such as our email, phone and messaging providers (for example WhatsApp, if you choose to message us there), our website host and IT providers;
- couriers or transport partners, if they’re collecting or delivering your items;
- our accountants and professional advisers;
- authorities such as HMRC where the law requires it.
Some of these providers may store data outside the UK. Where they do, we rely on the safeguards UK law requires, such as UK adequacy regulations or approved contract terms.
How long we keep it
If an enquiry doesn’t go ahead, we delete it when we no longer need it, normally within two years. If you become a customer, we keep job and invoice records for as long as we need them for tax and accounting purposes, which is usually six years after the end of the financial year they relate to.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that’s wrong or incomplete;
- ask us to delete your information, or to restrict how we use it;
- object to us using your information on the basis of legitimate interests;
- ask for information you gave us to be sent to you or another organisation in a reusable format.
To use any of these rights, email sales@spray-yard.co.uk. There’s normally no charge and we’ll reply within one month.
Keeping it safe
We take sensible steps to protect your information, including password-protected accounts and devices and limiting access to the people who need it to do the job.
Cookies
Our website doesn’t use tracking or advertising cookies and has no analytics. See our cookie policy for details.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We’ll update this page if the way we use personal information changes, for example when our quote form starts sending enquiries directly. The date at the top shows when it was last updated.